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Competency Level: Exemplary

"The Advising and Supporting competency area addresses the knowledge, skills, and dispositions related to providing advising and support to individuals and groups through direction, feedback, critique, referral, and guidance. Through developing advising and supporting strategies that take into account self-knowledge and the needs of others, we play critical roles in advancing the holistic wellness of ourselves, our students, and our colleagues" (ACPA & NASPA, 2015, p. 36). 

        The outcomes listed within the Advising and Supporting competency area are ones I feel I have gained the most experience in.  This is a competency area I believe every student affairs professional should be well-versed in, arguably over other areas, because it encompasses our main purpose: students.  In this program and the field of student affairs, we are often encumbered by politics, finances and funding, and the list goes on.  Our students are the reason we are here and why come to work every day.  Supporting and advocating for them should be at the top of our skill sets.  

My current staff team at an on-campus service day. 

        I have come to understand there are various ways to advise, support, and advocate for the students I work with in my internships, practica, and student organizations.  Much of this experience has come from my position in residence life in working with my staff team, ensuring I am meeting the needs of my residents in their housing, and gearing programming efforts to be more applicable to the skills for living that will be crucial post-graduation.  I also mediate conversations between roommates who are having conflicts regarding relationships, policy violations, and simply living peacefully together (ACPA &

NASPA, 2015, p. 37).  The best practice I have found is to ensure everyone involved feels they have a voice and have also been heard.  In the most ideal situations, I meet with each roommate separately so I am able to gather as much context as possible regarding the situation.  I also feel this is how residents feel most comfortable and are able to place some trust in me.  I then work to have a meeting with all roommates together.  In an effort for everyone to feel heard and for the conversation to be as meaningful and effective as possible, I initiate guidelines.  These guidelines are focused on each resident sharing their feelings and perceptions, utilizing “I” statements, and being open to compromise.  In most cases, I invite residents to create a roommate contract together utilizing a skeleton contract I have developed.  I ask that they work together on the Google doc where I am able to track changes and then we meet briefly to ensure everyone agrees with the expectations of the agreement.  One of the most integral pieces to supporting students in this way is the follow-up.  I check in with residents periodically throughout the semester with the hope that a room change is the last resort as I believe in many situations, moving a resident without conversation or proper request processes defeats the purpose of having a roommate in the first place.    

Facilitating Self-Care Squads In-Service training. 

        Another large part of growth for me within the Advising and Supporting competency area has been learning more about mental health and how it affects students in this environment.  I have been able to meet outcomes of developing and distributing accurate and helpful mental health information for students, faculty, and staff, as well as working to create “avenues for student involvement in mental health promotion and de-stigmatization of mental illness” (ACPA & NASPA, 2015, p. 37) in multiple capacities.  I have had the opportunity to develop two in-service training sessions in which the entirety of our residence life staff focused solely on mental health and self-care.  In the first training, we worked together as a group to define self-care and what activities they might do that meet their needs for well-being.  I then split our staff into groups of three and had them create three goals for weekly self-care to commit to for the rest of the semester.  Their group of three became their “self-care squad” and the group was to keep tabs on each other to ensure each person was meeting their goals, and if they were not able to that week, an automatic person or two to discuss stressors.  Lastly, I had them all take a photograph together for a banner I created for our main office, our most highly trafficked space, and had them all sign it as their commitment to their squad and their entire staff team.

The second training focused on crisis response with an emphasis on certain mental health concerns, specifically suicidal ideation amplified by anxiety and depression, both of which are rampant country-wide and our campus is no exception.  I began with some data and studies around the topic and then had our staff team split into two large groups.  Prior to the training, I worked with some of our veteran staff members to act out incidents that may end in a transport to our local hospital, but I asked them to perform with a bit of a twist: address the situation entirely wrong.  I then had the rest of the staff members identify what was wrong, what they would have done, why they would have changed something, and left time for questions and some discussion as to how the resident(s) in the incident could have reached that point.  I also had each staff member complete an incident report based on one of the scenarios to reinforce consistency in writing with first person throughout and eliminating bias.  I closed the training with reviewing resources available to our students, and also emphasized the responsibility and weight on their own mental health is more than enough reason to seek out these resources as well.

        I have also been able to develop my skills in this competency area in crisis management by completing an elective course, COUN 6640: Crisis Counseling, where I created a presentation on counseling survivors of sexual assault and read literature that allowed me to gain more of an understanding of the wide variety of crises and the even wider variety of responses to said crises.  I have also made a cognizant effort to include self-care and mental health in my advising responsibilities.  For example, in the first meeting I have with a student before beginning a Student Improvement Plan (SIP), I utilize a questionnaire I created that inquires about their academics, as well as their life outside the classroom and how they practice self-care that helps me to create a more holistic view of their life as a student and how I can help.  I make sure to explain why I ask these things and always preface that they share up to their comfort level.  I also make a point to have individual conversations with the executive board and the general body members of the LGBTQ+ student organization I advise to check in and offer any help and/or support.  Lastly, I serve as a member of the Student Affairs Response Team (SART) where I am able to “assess developmental needs of students” in a culturally inclusive way by addressing incidents or reports of students of concern (ACPA & NASPA, 2015, p. 37).  I have gained the bulk of my crisis management skills in responding to these students, gaining practice with utilizing emergency protocol and collaborations with the counseling center and public safety, and following up with them to ensure they are getting as much support as we are able to offer.

A few of my graduating peer mentors. 

American College Personnel Association & National Association of Student Personnel Administrators. (2015). Professional competency areas for student affairs practitioners. Washington, DC: Authors. Retrieved from http://www.naspa.org/images/uploads/main/ACPA_NASPA_Professional_Competencies_FINAL.pdf

Advising and Supporting

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